The Dispatch Manager is responsible for managing, monitoring recorded communications and controlling all radio dispatch functions, establishing proper radio control procedures and terminology for dispatchers and drivers and must be capable of properly assigning work shifts to ensure adequate coverage during all revenue service hours to ensure proper operations and safe movement of vehicles.
Responsible for coordinating management of on-street operations with all key personnel
Establishes professional and respectful communications protocols between dispatchers and drivers
Promoting professionalism and cooperative working relationships between drivers, dispatchers and all control center personnel and other operations personnel
Establishes industry accepted emergency radio call handling procedures
Monitors all radio traffic and MDC and IVR communications and messages for adherence to proper operating guideline and policies
Must be capable of generating meaningful dispatch reports based on tracking logs, recorded communications and ensures that all dispatchers record via Trapeze
Works with administrative personnel on resolution of rider complaints and coordinates activities with QA coordinator, Planning Administrator and Call Center Supervisor to ensure smooth operations of all Control Center functions.
Skills and Knowledge Required:
Two-way radio operations experience
Knowledge of 10-codes and professional radio communications techniques
Ability and experience managing and supervising a radio dispatch operation
Experience developing radio control training modules
Experience with monitoring radio communications, live or recorded, and noting areas of needed improvement and coaching staff on techniques
Experience developing and writing radio dispatching and/or call handling procedures required.
Experience in any kind of radio dispatching supervisory capacity also required.
Experience in lead, supervisory or coaching position in a transportation environment also preferred.
Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.www.transdevna.com
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
_EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm_
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.
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If you require any ADA accommodations to apply online, please contact your local Human Resources Representative. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
Job Locations US-GA-Atlanta
Posted Date 3 weeks ago (9/7/2021 9:41 AM)
Requisition ID 2021-15558
Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler
Hiring Manager Laura Bass
Company/Division Transdev Services