The Operations Supervisor is responsible for managing and oversight of the operations, while acting as the Transdev liaison between the Client's program managers, Big Star Transit (Subcontractor) and Transdev employees. They manage Operators, Reservation Team, Dispatch Team and Scheduling Team and ensure efficient delivery of the missions requested by our Clients.

You will be on the ground floor of new technology that will shape the way people travel. And, at the same time, you will be helping implement and drive change for our community and the world. The Supervisor play an important role in enabling the client to achieve its KPI goals while also being ADA compliant.

Transdev shares the client’s commitment to safety and is continuing to strengthen and nurture a culture where safety is the top priority.

Responsibilities:

• Operate and Maintain Transdev’s high standard of safety

• Run monthly, weekly, and daily Reports to ensure service is up to Client’s standards

• Ensures that delays in service are recorded and communicated. In addition, makes sure all accidents or breakdowns are handled appropriately.

• Responds to system emergencies; investigates and completes accident reports, incidents, and customer complaints

• Monitors and records operator/call center absence and tardiness. Initiates appropriate disciplinary action in a manner consistent with CBA & company policy.

• Advises OM of individual situations that require further attention.

• Results driven and capable of translating Call Center reports and client deliverables, KPI and metrics to daily performance

• Perform Monthly Call Center evaluations along with proper coaching

• Train and Assist team members with career development

• Communicate announcements to the team and lead monthly department meetings with Call Center staff

• Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offer ideas towards resolution

• Ensures compliance throughout the division to global process standards and works on continuous improvement initiatives

• Maintain high degree of confidentiality of all information

• Application of policies, procedures, and standards throughout includes taking personal responsibility for the safety of self and others during testing

• Responsible for covering any day to day operational needs in case of call outs or staff shortage

• All other duties as required

Compensation:

$54,000 / $62,000yr based on experience.

Job Category: Operations Management & Supervisory

Job Type: Full Time

Req ID: 308