The Operations Supervisor is responsible for managing and oversight of the operations, while acting as the Transdev liaison between the Client's program managers, Big Star Transit (Subcontractor) and Transdev employees. They manage Operators, Reservation Team, Dispatch Team and Scheduling Team and ensure efficient delivery of the missions requested by our Clients.
You will be on the ground floor of new technology that will shape the way people travel. And, at the same time, you will be helping implement and drive change for our community and the world. The Supervisor play an important role in enabling the client to achieve its KPI goals while also being ADA compliant.
Transdev shares the client’s commitment to safety and is continuing to strengthen and nurture a culture where safety is the top priority.
Operate and Maintain Transdev’s high standard of safety
Run monthly, weekly, and daily Reports to ensure service is up to Client’s standards
Ensures that delays in service are recorded and communicated. In addition, makes sure all accidents or breakdowns are handled appropriately.
Responds to system emergencies; investigates and completes accident reports, incidents, and customer complaints
Monitors and records operator/call center absence and tardiness. Initiates appropriate disciplinary action in a manner consistent with CBA & company policy.
Advises OM of individual situations that require further attention.
Results driven and capable of translating Call Center reports and client deliverables, KPI and metrics to daily performance
Perform Monthly Call Center evaluations along with proper coaching
Train and Assist team members with career development
Communicate announcements to the team and lead monthly department meetings with Call Center staff
Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offer ideas towards resolution
Ensures compliance throughout the division to global process standards and works on continuous improvement initiatives
Maintain high degree of confidentiality of all information
Application of policies, procedures, and standards throughout includes taking personal responsibility for the safety of self and others during testing
Responsible for covering any day to day operational needs in case of call outs or staff shortage
All other duties as required
$54,000 / $62,000yr based on experience.
Job Category: Operations Management & Supervisory
Job Type: Full Time
Req ID: 308