Transdev Internal Jobs
Become a Lead Customer Service Representative with Transdev!
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video athttps://youtu.be/ilO5cv0G4mQ
Job Purpose:
We need full-time Customer Service Representatives in Denver, Colorado to act as a liaison for our internal/ external customers, providers, and client. If you are ambitious, good with people, and enjoy a diverse community, then you will enjoy this role working with our friendly cross-functional team.
Transdev is proud to offer:
$18.29-18.79 /hr
Attractive benefits package, including 401(k) with company contribution, medical, dental and vision.
Paid time off/vacation.
Our Lead Customer Service Representatives are responsible for:
Monitor the floor
Track errors of all staff
Monitor daily calls for 3 days’ out
Monitor queue/helping on queue if needed
Distribute call back sheets / stay if needed
Escalated calls
Run reports
Obtain and enter accurate customer information into the reservations system
Complete customer reservations in a timely and courteous manner
Provide customers with information on the services provided and direct them as needed
Supervise staffing on weekends and evenings
Schedule breaks and lunch accordingly without disabling the call center
Provide support assistance to the Reservation Supervisor
Control and issue certain disciplines when necessary
New employee training and re-training of current employees
Minimal errors
On call (short notice)
To qualify as a Lead Customer Service Representative, you’ll need:
High school diploma or GED equivalent
Excellent verbal and interpersonal skills
Excellent judgment and problem solving skills
Supervisor experience strongly desired
Ability to proficiently operate a computer with a keystroke speed of no less than 35 corrected words per minute
Ability to sit or stand for extended periods of time
Ability to multitask and work well under time restraints
Ability to maintain employee confidentiality
Ability to communicate clearly in the English language; foreign language proficiency beneficial
Ability to use a standard business telephone system for communication
Ability to read, understand, and follow written and verbal instructions
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
Job Category: Operations Support
Job Type: Full Time
Req ID: 1111
Pay Group: UC8
Cost Center: 29240
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.