Transdev Internal Jobs

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Job Information

Transdev Reservationist I/Scheduler in Denver, Colorado

Overview

Inbound customer service call center support for medical transportation

How we are keeping our employees and customers safe:

  • Strict adherence to CDC Guidelines

  • Social Distancing Enforced

  • Enhanced facility cleaning/disinfecting measures with concentrated focus on high frequency touch areas

What we offer:

  • Hourly rate $15.00-Differential available for bi-lingual agents

  • Temporary work from home schedule

  • Monday-Friday work schedule(nights and weekends off)

  • Medical/Dental/health benefits - Blue Cross Blue Shield IL

  • 401(K) retirement plan

  • Paid time off and holidays

Responsibilities

  • Answer inbound customer calls to arrange Medical Transportation and Reimbursement

  • Teamwork! We work and win as a team

  • Assist with online chat support and self service

  • Provide phone and chat support for late and ‘no show’ rides

  • Coordinate with Drivers and medical facilities to arrange hospital discharges and urgent trips

Other duties as required.

Qualifications

Education, Licensing, and Certifications :

  • High school diploma or equivalent, such as GED, required

Experience:

  • 1 year or more of customer service experience preferred.

Skills and Knowledge Required:

  • Ability to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases and routes

  • Basic math, writing, and computer skills

  • Ability to communicate via telephone with clear speech and a pleasant phone manner

Travel requirement (as a percent): <5% for occasional meetings

Pre-Employment Requirements:

  • Must submit to drug testing and a background check

Physical Requirements:

  • Must be able to work shifts or flexible work schedules as needed.

  • 100% of work is accomplished indoors and in air conditioned or well ventilated facilities.

  • Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.

  • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

About Transdev:

Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.www.transdevna.com

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

_EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm_

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.

Connect With Us!

If you require any ADA accommodations to apply online, please contact your local Human Resources Representative. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

Job Locations USA-CO-Denver

Posted Date 2 months ago (9/27/2021 12:57 PM)

Requisition ID 2021-15750

Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler

Hiring Manager Kimberly Early

Company/Division Transdev Services

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