Inbound customer service call center support for medical transportation
How we are keeping our employees and customers safe:
Strict adherence to CDC Guidelines
Social Distancing Enforced
Enhanced facility cleaning/disinfecting measures with concentrated focus on high frequency touch areas
What we offer:
Hourly rate $15.00-Differential available for bi-lingual agents
Temporary work from home schedule
Monday-Friday work schedule(nights and weekends off)
Medical/Dental/health benefits - Blue Cross Blue Shield IL
401(K) retirement plan
Paid time off and holidays
Answer inbound customer calls to arrange Medical Transportation and Reimbursement
Teamwork! We work and win as a team
Assist with online chat support and self service
Provide phone and chat support for late and ‘no show’ rides
Coordinate with Drivers and medical facilities to arrange hospital discharges and urgent trips
Other duties as required.
Education, Licensing, and Certifications :
Skills and Knowledge Required:
Ability to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases and routes
Basic math, writing, and computer skills
Ability to communicate via telephone with clear speech and a pleasant phone manner
Travel requirement (as a percent): <5% for occasional meetings
Must be able to work shifts or flexible work schedules as needed.
100% of work is accomplished indoors and in air conditioned or well ventilated facilities.
Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.www.transdevna.com
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
_EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm_
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.
Connect With Us!
If you require any ADA accommodations to apply online, please contact your local Human Resources Representative. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
Job Locations USA-CO-Denver
Posted Date 2 months ago (9/27/2021 12:57 PM)
Requisition ID 2021-15750
Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler
Hiring Manager Kimberly Early
Company/Division Transdev Services