This position is responsible for several innovative marketing and customer service programs that monitor and improve the passenger experience. The position manages a variety of customer, employee and passenger surveys, supports location-based marketing requests, and helps develop materials to engage employees.
Manage all aspects of deployment/ongoing evolution of proprietary passenger experience programs to support our contract locations and clients.
Manage Transdev surveys, focus groups and other market research.
Support contract locations and employees with marketing and communication expertise as requested by our teams on behalf of clients.
Other duties as required.
Bachelor’s Degree, or equivalent combination of education, training, and experience.
3-5 years of experience in the areas of customer service, marketing, or market research preferred.
Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.
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If you require any ADA accommodations to apply online, please contact your local Human Resources Representative. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
Job Locations US-IL-Lombard
Posted Date 2 weeks ago (7/19/2021 10:10 AM)
Requisition ID 2021-15163
Position Category Other
Hiring Manager Mitun Gupta-Seguin
Company/Division Transdev Inc. (Corporate)