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Transdev Vice President, Operational Performance in Lombard, Illinois


Transdev U.S. has an exciting opportunity for an accomplished Operations leader to lead our Performance Operations function as Vice President, Operational Performance, reporting to the COO, Transit.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at

About the role: Develops strategic performance improvement programs, processes, and tools for the Transdev US Transit business. As solutions are generated, the incumbent has responsibility to work with the RVPs, AVPs, GMs, HR, Financial Controllers, and other senior operations leaders to implement necessary changes and monitor and measure efficiency improvements and action plans completion. The role is diagnostic and collaborative to foster a clear understanding of business improvement levers and to engrain positive change and improvements throughout specific contracts or the entire organization support functions.


  • In collaboration with Operations, Finance and HR leaders, this role employs & develops proper operating models, methods, systems and structure to deliver the financial and operational performance targets.

  • Understands the Transit business unit goals and long-term plan, executes the operational plans within this context.

  • Works with field operations and corporate teams to ensure the proper development of an efficient infrastructure necessary to gain important strides. Maintains necessary internal relationships to ensure a balance of operational need & specialty function support – primarily with IT and Finance, but also with Maintenance (helping to monitor & manage expenditures), HR (training and recruiting) and with Safety (as necessary to improve efficiencies).

  • Develop new tools and reporting dashboards to enhance operational performance and train the teams on how to use those tools. Ensure consistency between the various dashboards developed (Operations, recruitment, Safety, Maintenance) in order to provide better tools to our General Managers, AVPs and RVPs.

  • Support RVPs and their Ops Directors & GMs to develop operational plan and follow implementation and execution.

  • Evaluates the results of overall operations regularly and reports results; partners with finance, legal, HR, maintenance, purchasing, safety, and other functional areas to ensure efficiency. Once results are reported, collaborates with departments to develop action plans and supports implementation of those plans.

  • Coordinates with the Group HQ in Paris to ensure standardization at Transdev Group level of the performance management programs and processes implemented in the US.

  • Ensure development of Run cuts throughout the organization, improvements and applications of SOPs, report on efficiencies gain, evaluate new software for the Runcut team to support the field.

  • Improve Dispatching standards and QA locations’ timekeeping and Dispatching practices through the VDS implementation team.

  • Leads process improvement and project management for Start-Ups and Shut-downs.

  • Other duties as required.


Education, Licensing, and Certifications :

Bachelor’s degree in Business Administration, Business, Finance or another equivalent bachelor’s degree required. Relevant experience (8 years minimum) can be considered in lieu of Bachelor’s Degree.

MBA or equivalent advanced degree preferred.

Experience :

  • 6-8 years of management experience at progressively higher levels required.

  • 3-5 years of experience with operational oversight required.

  • Experience in a Director or Vice President level in Finance or Operations in a medium-size to large company with multiple-location reporting is preferred.

  • Solid background in Lean six sigma preferred

  • Mobility company experience Preferred.

Skills and Knowledge Required:

  • Thorough understanding of operations, processes and business metrics.

  • Strong relationship-builder with strong track record of delivery of proposed KPI improvements. This includes ability to analyze and act upon complex business issues and ensures sound, practical and effective decisions are employed.

  • Outstanding ability to communicate at all levels within and outside of the organization.

  • Develops & mentors team of direct and indirect reports.

  • Proficient with Microsoft Office suite application (Excel, Access, PowerBI, etc.)

This position will require the ability to travel to the corporate location various field locations (75%); mostly domestic but occasional international travel may be required.

Pre-Employment Requirements:

Drug testing and background check

Testing related to job requirements

Physical Requirements:

  • Must be able to work shifts or flexible work schedules as needed.

  • Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities

  • Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.

  • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

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If you require any ADA accommodations to apply online, please contact your local Human Resources Representative. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

Job Locations USA-IL-Lombard

Posted Date 5 months ago (7/10/2023 2:01 PM)

Requisition ID 2023-27333

Position Category Management & Above

Hiring Manager Susan Sweat

Company/Division Transdev Inc. (Corporate)