Transdev Internal Jobs

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Job Information

Transdev Overnight Dispatcher- IntelliRide in Omaha, Nebraska

Overview

IntelliRide is a Transdev company.

The Overnight Dispatchers takes customer calls and pre-authorizes customer rides using a computerized scheduling system. Performs day of service dispatch duties as needed.Starting pay $13.50/hr.

Responsibilities

  • Managing run pullouts and openings and closing runs in the Ecolane system (or other designated Dispatch & Scheduling system)

  • Recording late pullouts, uncovered driver callouts, and closed routes

  • Working with service provider window dispatchers to pullout runs as scheduled and/or to obtain additional resources and capacity as needed

  • Pro-actively managing runs to maintain service performance standards

  • Reassigning trips between runs in a timely way, as needed

  • Assigning trips on the waitlist to runs far enough ahead for them to be performed on-time

  • Responding to driver requests for assistance

  • Managing incidents and accidents in accordance with established policies and procedures

  • Recoding denials if necessary

  • Previous dispatch experience may be beneficial, and prior experience as a driver for paratransit operations may be beneficial

  • Excellent knowledge of service area streets, landmarks, and institutions, including all major trip generators and transfer points

  • Excellent knowledge of traffic patterns and their impact on paratransit operations

  • Excellent communication skills in person, over the phone, and on a two-way communication device

  • Strong computer skills with knowledge of Microsoft Office (preferably Ecolane) and the ability to learn new software

  • Ability to work flexible hours

  • Other duties as required.

Qualifications

Education, Licensing, and Certifications:

  • High school diploma or equivalent, such as GED, required

Experience:

  • 1 year or more of customer service experience preferred.

Skills and Knowledge Required:

  • Ability to read, comprehend and understand maps

  • Ability to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases and routes

  • Basic math, writing, and computer skills

  • Ability to communicate via telephone with clear speech and a pleasant phone manner Travel requirement (as a percent): <5% for occasional meetings

Pre-Employment Requirements:

  • Must submit to drug testing and a background check

Physical Requirements:

  • Must be able to work shifts or flexible work schedules as needed.

  • 100% of work is accomplished indoors and in air conditioned or well ventilated facilities

  • Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.

  • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

About Transdev:

Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.www.transdevna.com

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

_EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm_

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.

Connect With Us!

If you require any ADA accommodations to apply online, please contact your local Human Resources Representative. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

Job Locations US-NE-Omaha

Posted Date 2 weeks ago (9/10/2021 10:14 AM)

Requisition ID 2021-15592

Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler

Hiring Manager Matthew Leinen

Company/Division IntelliRide

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