IntelliRide is a Transdev company.
The Overnight Dispatchers takes customer calls and pre-authorizes customer rides using a computerized scheduling system. Performs day of service dispatch duties as needed.Starting pay $13.50/hr.
Managing run pullouts and openings and closing runs in the Ecolane system (or other designated Dispatch & Scheduling system)
Recording late pullouts, uncovered driver callouts, and closed routes
Working with service provider window dispatchers to pullout runs as scheduled and/or to obtain additional resources and capacity as needed
Pro-actively managing runs to maintain service performance standards
Reassigning trips between runs in a timely way, as needed
Assigning trips on the waitlist to runs far enough ahead for them to be performed on-time
Responding to driver requests for assistance
Managing incidents and accidents in accordance with established policies and procedures
Recoding denials if necessary
Previous dispatch experience may be beneficial, and prior experience as a driver for paratransit operations may be beneficial
Excellent knowledge of service area streets, landmarks, and institutions, including all major trip generators and transfer points
Excellent knowledge of traffic patterns and their impact on paratransit operations
Excellent communication skills in person, over the phone, and on a two-way communication device
Strong computer skills with knowledge of Microsoft Office (preferably Ecolane) and the ability to learn new software
Ability to work flexible hours
Other duties as required.
Education, Licensing, and Certifications:
Skills and Knowledge Required:
Ability to read, comprehend and understand maps
Ability to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases and routes
Basic math, writing, and computer skills
Ability to communicate via telephone with clear speech and a pleasant phone manner Travel requirement (as a percent): <5% for occasional meetings
Must be able to work shifts or flexible work schedules as needed.
100% of work is accomplished indoors and in air conditioned or well ventilated facilities
Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.www.transdevna.com
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
_EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm_
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.
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If you require any ADA accommodations to apply online, please contact your local Human Resources Representative. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
Job Locations US-NE-Omaha
Posted Date 2 weeks ago (9/10/2021 10:14 AM)
Requisition ID 2021-15592
Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler
Hiring Manager Matthew Leinen