The Bus Operations Control Center is responsible for all revenue bus service, radio communications, vehicle fleet management, planning and directing bus operations, coordination of transit supervisors, spontaneous decision making, answering phone calls, and performing computer data entry tasks, Responsible for ensuring safe and effective delivery of transit service to our customers through responsible supervision and communication with Bus Operators. Position facilitates and supervises communications, coordinates the restoration of bus service and appropriate personnel, keeps City informed of any service disruption.
Provide verbal direction to Bus Operators, and verbal assistance to Road Supervisors, Police, Fire, along with other City Agencies.
Pro-actively intervenes, using all available resources, to ensure that the safest high- quality service is provided.
Collaborates with local Transdev and First Transit West operating divisions and the Client regarding; service interruptions, on time performance issues, detours, bus stop concerns, lost & found items, service capacity and other needs.
Make detailed documentation within Clever- CAD various data base systems, information on service incidents including; accidents, medical/first responder, mechanical defects/road calls, full & passing events, etc.
Documents and refers Operators who need retraining or disciplinary actions to the appropriate Operations Manager as directed by OCC Manager.
Responsible for front-line support of Bus Operators regarding safety, revenue service and scheduling to ensure high quality transit delivery service to customers. Work is performed in a unionized environment.
Works closely with and in support of bus operators, transit supervisors, and other departments to ensure quality customer service delivery. Responds to radio calls in a professional and helpful manner, ensuring that actions taken are prompt and effective for handling the variety of situations that occur daily. Including routine and emergency situations.
Education, Licensing, and Certifications :
Must maintain valid Arizona Commercial Driver’s License, Class B, Passenger endorsement.
Valid DOT Physical and acceptable motor vehicle record.
Skills and Knowledge Required:
Verifiable radio or emergency service communication or military communication experience.
Excellent written and oral communication skills.
Ability to master and use transit related software programs
Proficient with Microsoft Outlook, Word, Excel and PowerPoint.
Above average math skills
Experience in navigating database
Ability to become knowledgeable of extra-board work rules, and union contracts
Ability to type 35 WPM
Proven ability to work effectively with little or no supervision.
Must demonstrate poise, tact diplomacy and possess good judgment and discretion.
Possess strong prioritization, time management and organizational skills.
Travel requirement outside of immediate area <5%
Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.www.transdevna.com
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
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If you require any ADA accommodations to apply online, please contact your local Human Resources Representative. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
Job Locations USA-AZ-Phoenix
Posted Date 1 week ago (1/12/2022 1:20 PM)
Requisition ID 2022-20886
Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler
Hiring Manager Dolly Hanes
Company/Division Transdev Services