Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.
Scheduler is responsible for the timely and accurate processing of trip schedules; batching trips for next day service; matching trips and driver availability; reviewing schedules after batching and rearrange trips based upon gaps in driver shifts and schedules; seek volunteer drivers or reach out drivers to fulfill needs for next day; evaluating, establishing and canceling passenger subscription trips; and adjusting driver schedules one hour in either direction at either the beginning or end of shift to best meet trip demands.
Demonstrates proficiency with computer software to schedule and manage passenger trips
Demonstrates excellent team spirit and internal customer service
Demonstrate customer service to individuals and representatives regarding subscription services external groups and persons
Directly responsible for the scheduling of drivers
Successfully enters data and tracks data
Coordinate with management to improve service delivery, streamline and improve processes and trip scheduling
Maintains data including file back-ups and documentation files.
Maintains confidentiality of all information
Other duties as required.
High school diploma or GED required.
High school of college courses in computers, English, or business is helpful.
2 years scheduling experience required.
Basic to intermediate computer knowledge/PC experience helpful.
Proven interpersonal skills dealing with the public required.
Pleasant telephone voice/manner.
Strong verbal communication and listening skills required. Must be able to speak English.
Excellent written communications skills a must.
Will become a member of the union.
Ability to interact professionally and friendly with internal customers on all levels and be able to work well with diverse groups.
Ability to deal patiently and friendly with external customer problems and complaints and remain courteous when faced with difficult or angry customers a must.
Must be a team player yet able to work well independently.
Must be able to work on various shifts or flexible work schedules.
Must be able to handle multiple tasks and work well under pressure.The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.
PHYSICAL DEMANDS :
100% of work is accomplished in doors and in air conditioned or well ventilated facilities.
May be asked to travel to company functions or for outside training.
Reservationist generally work at a workstation or cubicle space equipped with a telephone, headset, and computer. Work environments are generally noisy and the employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
For more information please visit our website at www.transdevna.com/careers
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check
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If you require any ADA accommodations to apply online, please contact your local Human Resources Representative. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
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Job Locations US-NJ-Roseland
Posted Date 1 month ago (9/25/2020 6:58 PM)
Requisition ID 2020-13336
Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler
Hiring Manager Sheila Talley
Company/Division Transdev Services